Our return address will be as mentioned on the billing invoice as well as at Contact Us page.Estimated time to process and credit the refund amount may take up to 7 days.Upon reviewing, t he amount would be subsequently refunded deducting a reverse shipment charge estimating to 40% of the order amount. For a Return/Refund of "Mystery Box", the buyer/customer shall intimate within 10 days of delivery from their kitabay dashboard or Instagram Page "kitabay.store" or an email mentioning the reason of return. No individual item/content/book can be separately canceled/replaced/returned. For product " Mystery Box", a Return request would mean the return of the whole box along with it's entire content.Once the order is dispatched, you can make cancellation request upon successful delivery, where a reverse shipment charge estimating to 40% of the order amount would be deducted from the refundable amount. A full Refund amount would be credited if cancellation request is sent before it gets dispatched from kitabay warehouse facility.Upon reviewing, the amount would be subsequently refunded deducting a reverse shipment charge estimating to 40% of the order amount. For any Return/Refund of order/orders, the buyer/customer shall intimate within 10 days of delivery from their kitabay dashboard or Instagram Page "kitabay.store" or an email mentioning the reason of return.We would entertain a refund, only on the below condition/conditions are full-filled:
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